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Frequently Asked Questions

Q: Is there any difference between brand and generic medications?

A: Brand and generic medications differ in name, shape, color, and price. Generic medications normally have the same name as their active ingredient and cost fewer. However, generics comprise the same active ingredient, and, accordingly, mechanism of action, dosage, and contraindications as the brand medications.

Q: Is it safe to take generic medications?

A: Generic drugs are required to have the same active ingredient, potency, dosage, and route of administration as the brand name products. This ensures their safety and efficacy.

Q: Are your medications equally effective as those which are sold at my local pharmacy?

A: We guarantee the quality of our products and assure you that their action is identical to those you can buy at your local pharmacy.

Q: What to do if I have questions regarding my order?

A: If you have any questions, please feel free to contact us before you place the order. Use the Contact Us form on the main page.

Q: How to place an order?

A: To place an order with our pharmacy, you should choose products, add them to cart and go to checkout. Then, choose a delivery service. Fill in all required information (make sure you provide the correct shipping, billing address and credit card information during checkout) and press Place Order. If you have difficulties completing your order, contact our customer support service using the Contact Us form or by phone.

Q: How do I pay for my order?

A: We accept credit and debit cards.

Q: Can I cancel my order?

A: You can cancel your order within 24 hours of placing the order. Dispatched orders cannot be canceled. If you decided to cancel your order, please contact our customer support service using the Contact Us form or by phone.

Q: Can I order a refill?

A: Ordering a refill is exactly the same as a regular purchase. Use your previous order ID (order number, provided in the confirmation/invoice email, to simplify the process of filling out the data during Checkout. When you order a refill, you receive a 5% discount.

Q: Is it safe to make purchases at your online store?

A: Our online ordering system utilizes security encryption software, which ensures your card information stays secure. The information you give us while placing the order is used to process the transaction and dispatch the order.

Q: When will my card be charged?

A: Your payment card will be charged as soon as your order is processed and accepted by our financial department.

Q: Why do I have to provide my date of birth?

A: Your date of birth is a part of your billing information, that is important to verify you are the actual cardholder.

Q: Why are you trying to contact me?

A: We try to contact our clients if there is a need to avoid fraudulent orders, prevent any mistakes, and process your order faster. If we do not reach you to confirm the order, it will be canceled.

Q: Can I get a discount when placing orders with your pharmacy?

A: We provide our customers with discounts (5% and 15% off the regular price) and bonuses. Contact our customer support service for more details.

Q: When will I receive my order and how much does the delivery cost?

A: Our online pharmacy provides, but it is not limited to, following delivery services:

  1. Royal Mail, EMS 7-12 workdays (rarely up to 25 workdays)
  2. UK Mail, International Registered Mail 14-21 working days (rarely up to 35 workdays)
Shipping price is displayed during checkout.

Q: Can I change my shipping address?

A: If necessary, you can alter or add details to your shipping address within 24 hours of placing an order. Please contact our customer support service using the Contact Us form or by phone.

Q: What should I do if the parcel is damaged or missing?

A: In either of those cases, feel free to contact our customer support service using the Contact Us form or by phone and inform us about the issue. We will either reship the order or issue a refund.

Q: Should I pay extra if I need a reshipment of my order?

A: We will reship your order for free when:

  1. You paid for the delivery insurance (you can choose it in the Shopping Basket or during Checkout).
  2. The request to cancel the order was sent before the dispatch.
  3. The chosen product is currently out of stock.
  4. The chosen shipping method is temporarily unavailable.
  5. Wrong or damaged products were delivered, e.g. broken pills (a photo of the parcel and the product should be provided).
  6. The product is not effective (a photo of the parcel and the product should be provided).
  7. The parcel was not received by the client within a specified delivery time.
  8. The sender shipped the order to the wrong delivery address.
  9. The delivery partially failed. Only reshipment of the missing order items will be provided (photo of the parcel and the product should be provided).

Q: Can I track my order?

A: Yes, you can. Each customer receives a tracking number (tracking ID) via email to track the order. The order tracking is available through the Track My Order menu option on the main page of our website.